I want to be able to create an automation for one of our servicedesk that includes a service request to be able to create daily checks for example and have it assigned to an servicedesk customer.
The Automation works well to create the service request but I cannot set the request type field as part of the automation. When choosing the fields to set and selecting request type, it says
Hi @Nick Turner ,
The error you are seeing provides the clue to the fix. Please see the rule example below. Basically you need to use the "Edit request type" action within a branch after the Create action.
Ha, its been a long day. Much appreciated will give that shot.
Thanks
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