Dears, 1- How can I make the related asset for users available in the Customer portal so every employee can know all assets related to him ? it is available in the user's profile. in the ad...
I have purcased Jira Service Management to handle issues that my customers may have with my products. I have added several customers to the system and started handling issues. Today one customer aske...
hello. I am using service management server Version 4.16.0 starter License. I want to upgrade my license, is there any way?hello. I am using service management server Version 4.16.0 starter License....
When running the installation 5.4.2 it is showing an error "Problem reading the installation directory." Jira is already shutdown, and there is no permission issue for the user run...
We have an Automation created to pull data from an external source and update a field in JSM, and are currently using the "Field value changed" trigger. Everything works just fine when the value is c...
Azure AD is syncing with no problems. I have site to site VPN set up and it seems to be up. Jira and snipeit both can not contact the Ldap server. Not sure where else to start looki...
Hello, I created a new JSM project and assigned Jira Project Admin + Agent permissions to an user. Unfortunately he is not able to tag anyone with the Jira agent permissions or with admin permission...
I built a dashboard and used Rich filters. I was able to hide the Inactive users but even Unassigned tickets get hidden too. I only need to hide Inactive users with tickets not the Unassigned ticket...
I'm using scriptrunner to change certain custom field values, but for whatever reason I can't change value types that are multi select dropdowns. The script runs and returns a success but it doesn't ...
Hello Jira community! Here is my dilemma and thinking I may need a global rule. A task is submitted via service mgmt portal to a Parent board The Parent board admin determines which child board (...
Does anyone know where the flatten() function is documented. I checked https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/ to no avail.
I am trying to implement a project that includes PIRs. When I create one and add PIR to the portal groups, the form just shows summary: The subsequent page in portal: The ticket created has j...
I am trying to build an automation that will once every 2 weeks create a JSM issue. This issue will be populated with a list of objects that are 'due for calibration.' I have been having a hard ti...
Hello everyone, I need to use 3 forms that I created for making different tickets from Slack to Jira, but instead of it, just the default options are given to complete the request. How can I replace ...
Hi Team, Can you help me know th elist of different issue types present in Jira? I need to change the issue type of a bug categorized as an enhancement and another one as a change request. ...
Hello Atlassian community, please share work around to extract hyperlinks of tickets. In the past once you click 'Open in google sheets' it was having column 'Key' and hyperlink in it N...
I want to enforce that when desk team user changes the status of the issues, they would be requested to update the specific field value before they can proceed with the transition. E.g...
Does anyone know if there's a smart value available for the response message ID when publishing a message to a AWS SNS topic using Global Automation? Per the AWS SNS API docs there should be a messag...
We are currently trying to set up a custom email address for one of our projects in service management, but every time we do it gives us this: "Need admin approval atlassian.com needs permis...
We have several jira service management (JSM) projects to support various products and customers. often issues need to escalated to internal IT teams. What is the best way to escalate issues t...
Hi, I am looking for a smart value for the web link/external link. In Automation for Jira I want to copy the linked web link/external link to a comment or a text field. Anyone have an idea? Regards...
Hello community, in a Jira ticket, can an approval query be interposed in a ticket? For example, is it possible for a data transfer in a ticket to be informed in advance with a document about the qu...
Any plans on "Filter assign scope" in Cloud?
Is it possible to have Help widget with pre populated text dynamically based on page on which user is accessing in search box as it gets loaded Idea is that - as user clicks "?" it should work as ...
I have a custom field of type Assets object named "Grupo Responsable" and would like to ADD or REMOVE values depending on another field. So using automation I tried with this edit issue ac...
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