Asign issue to first commenter

[Alexandru Mihuleac]

Hi, I have a helpdesk project with 3 people and I need to set an auto assign rule for the first person from helpdesk(not customer) that comments in the ticket by email reply or directly on the Jira platform.

I have set -Trigger Issue commented: comment is the main action

-User condition User who triggered the event is not a customer and Asignee is Empty/Unassign

-Then Assign the issue to Specify user  User who triggered the event

But....nothing happens...

Any help will be much appreciated!

[Diogo Teles · Accepted solution]

Hi!

I tested this out, and the following worked for me for internal and external comments.

Is the user you tested this with an assignable user?

[Alexandru Mihuleac]

Hi,

It works!! :)  Thank you very much!

[Alexandru Mihuleac]

Yes the user that I have tested with is is part of the helpdesk project but until now we had to manualy assign the issue. We are only 3 people in the helpdesk and it's helpful for us to auto assign the issue to whom commented first on the issue.

Thanks again!

[Ajay _view26_]

Hi @Alexandru Mihuleac 

Welcome to the Atlassian Community!

You can try out this automation rule 

[Ajay _view26_]

@Diogo Teles Cheers ... you have already provided the answer.. seems we were on the solution at the same time 😋