Issue with full access to jira service management

[Aleksandr Ganiyev]

Hello everyone,

I am confused with on situation about my admin access rights.

I am administrator of jira service management and i have all access to jira but for some reason i can`t access to page is indicated below.

Can someone explain me this situation.

Thanks in advance.

[Fazila Ashraf · Accepted solution]

Hi @Aleksandr Ganiyev 

You are not the org admin.

There is this nice article explaining different admin roles in JIRA. Checkout https://actonic.de/en/comparison-of-different-administration-levels-in-jira/

[John Funk · Accepted solution]

Hi Aleksandr 

That looks like you were trying to access user management. You must have site admin permissions to do that.

[Aleksandr Ganiyev]

Hi @John Funk

I am jira administrator and i have access like jira-site admin but i dont have organization admin access rights.

Could you tell me - Organization admin can have only one person? or two person also can have Organization admin access simultaneously.

Thanks in advance.

[John Funk]

There can be multiple organization admins for your site. 

[Aleksandr Ganiyev]

@John Funk 

Hi,

Our organization admin has followed instruction at the link below

https://support.atlassian.com/organization-administration/docs/update-a-product-url/

but how you can see on screen below for some reason in this section not shown our products at all although we have 3 products

Jira Service management

Jira Software

Jira Confluence 

Can you explain me why we cant find them

[Fazila Ashraf]

Is test-guavapay the actual site name in which the products are added? Could you re-check? 

[John Funk]

Is that your view? Or the Org Admin's view? 

[Aleksandr Ganiyev]

@Fazila Ashraf

Yes - test-guavapay is the actual our site name of jira service management and jira software

[Aleksandr Ganiyev]

Hi @John Funk ,

Screen which i sent - it is view of organization admin.

[John Funk]

This doesn't seem right. You should probably open a support ticket with Atlassian to find out what is going on. Please post back here with the resolution. 

https://support.atlassian.com/contact/#/

[Aleksandr Ganiyev]

@John Funk 

Hi again,

I haven't written to Atlassian support yet, but now i have access right to Org admin site.

And i think may be at first i need to add our company products(Jira service management, Jira software, Jira confluence) in section "Products" and then i will be able to manage URL link of them.

What do you think about it?

[John Funk]

Sure - give that a try. 

[Aleksandr Ganiyev]

Hi @John Funk @Fazila Ashraf 

Hope you are well,

I can say that my issue have been resolved.

I have got full access to jira organization site and now i can see our products and change products URL

Many thanks for your attention.

[Aleksandr Ganiyev]

@John Funk @Fazila Ashraf 

Hello, i have a question, i hope you can give me answer.

Currently our company have jira organization link test-guava.atlassian.net for app:

Jira service management

Jira software 

Jira Confluence

And my question is - if i create new link for example guvapayltd.atlassian.net for app:

"Jira service management" do we have to pay additional fee for this separate link?

[John Funk]

Great! Glad it is working now.