How to print the ticket resolution in a private comment
Lucrecia F_
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Hi, first question on this community forum.
I'm trying to add some automations to our Service Project. I want to record in a private comment when a ticket has been marked as resolved, what Resolution was chosen. So, the automation rule is similar to: When the issue is transitioned from In Progress to Solved, add a private comment saying:
"Ticket has been transitioned to a solved status with resolution: [[placeholder]]"
For the placeholder, I've used the tag {{issue.resolution}} - However, this prints a "1", not the actual resolution name.
What tag should I use instead, or how can I print the actual name of the resolution?
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John Funk
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Lucrecia F_
I'm New Here
I'm New Here
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