virtual service agent doesn't read its own conversation?
Hello,
We our experimenting with adding the virtual service agent to our JSM instance and have noticed that while trying to have a conversation with the virtual agent, it seems to treat each response as a brand new conversation and almost acts like its not reading its own conversation. You can see from the below conversation the agent will ask a question to get more details, and if you just answer the question it seems to forget what your taking about until you ask the original question + the details it asked for. Is there some kind of setting or something I'm missing so that the agent reads its own conversation?
1 answer
Marc - Devoteam
Rising Star 
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.