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Approve a ticket in slack

Hi community !

 

I have a challenge which consists of sending the approver the message to accept or decline via direct chat in Slack

image.png 

 

From what I've seen in other forums, there's a native Slack integration under Project settings -> Chat. However, even connecting the workspace to Jira and enabling the settings doesn't send the approver an approval notification.

image.png 

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Is it necessary to create any automation? Or is there a configuration error?

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
July 27, 2025

Hi @Felipe Müller Heidgger de Oliveira ,

for my knowledge you can't do that directly in slack. There is an open request for this feature https://jira.atlassian.com/browse/API-212

Please vote and watch it to keep you up to date.

Hope this helps,

Fabio

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