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Add a screen to a transition

We currently have a workflow transition that allows us to "Escalate" a ticket.  While this function works, we now want to add a screen that requests a few pieces of information.  I have the fields I want to use, but how do I add that screen to come up when it is selected from our Workflow drop down list?

The transition works just fine, we just want to trigger a screen asking for fields to be added.

2 answers

0 votes
Katarzyna Marketplace Partner Jul 21, 2020


By default, in native Jira Service Desk, you can't display any transition screens on the Customer Portal. You can achieve only using the app Actions for Jira Service Desk. It allows to display system and custom fields on the transitions screen for customers.


Does this also work with the Cloud version of this app?

0 votes
Dave Liao Community Leader Jul 17, 2020

Hi @Mark Cogan ! Check out Atlassian's how to doc on this.

Hope this helps?

Jack Brickey Community Leader Jul 18, 2020

Please not that if the individual that is escalating is a customer they will not get a screen. Only agents or collaborators would see a screen within the app.

Like Dave Liao likes this

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