Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Disable comment field when ticket is closed and disable email autoreply

hi all!

When a support ticket is resolved or closed, i need to disable the comment field and email auto reply.

 

it is possible to inserte a condition on a ticket status for this two point?

 

thank in advance

1 answer

0 votes

Yep.  Edit the workflow and go to the step (status) that you want to block out.

Add workflow properties to the step.  See https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html to get started with them.

You'll need to be looking at the jira.permission.comment type properties, setting them to false.  This overrides the project permission that normally allows them to comment.

I'd also look at the simple jira.issue.editable property - that would also prevent edits, which I'd guess is the trigger for your email auto replies.

Thank you very much!

I will try that!

 

Sebastien

when i put the parameter, i have bad behavior, nobody have acces to the ticket, even if is for visualisation. An 500 error occured also when my staff acces to a closed ticket. do you have any idea about this problem? 

 

thank in advance

Sebastien

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you