Each email should create a new issue

[Saad]

 I am using JSD Server. At the moment when customer replies over his original email it gets added to Comments in the Issue. 

i want to configure JSD such that each email creates a new issue and no comments.

Whats the best way to achieve this? 

[Fabio Racobaldo _Herzum_]

Hi @Saad,

by default JSD incoming email uses subject to identify if the email should be associated to an existing ticket or not (issue key in subject).

You could try to disable that JSD email and try to use "Incoming mail handler" provided by JIRA Core. You can choose one of the provided handler 

Here a complete how to guide https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

Please try and let me know.

Hope this helps,

Fabio

[Saad]

Hi @Fabio Racobaldo _Herzum_ thanks for this

I did consider using it, but I feel it gives performance issues since Server Desk Handler is more integrated with Service desk features.

Is there another way? Perhaps disabling the permission scheme for Reporters to add comments? Would that break anything?

[Fabio Racobaldo _Herzum_]

Hi @Saad,

disabling comments for reporter is not a correct way. Reporter can not comment tickets anymore and its reply should not create a new ticket.