Can I create and use a portal to route to all my JiraOps, Projects, Service Desk?

[JD Lobue]

I'd like to be able to use a front end service desk to route to all my areas within Jira Cloud (JiraOps, Service Desk, Multiple Projects, etc.) with required fields in order to route the workflow. Can this be done and has someone done this to provide some assistance? Thanks in advance.

[Jack Brickey · Accepted solution]

I do not understand what you are asking. Are you asking if you could set up JSD such that some customers (internal or external) could open requests. Then internal resources could triage these request and create linked issues into other JSW or JSD projects?

[JD Lobue]

thanks for your quick response. I'd like for a self service portal to be able to have a workflow based on decision tree responses route work items to different locations. i.e. Incidents would flow to JiraOps, Requests would go to the service desk, Product requests, enhancements would route to correct projects within Jira.

[Jack Brickey]

You could use automation to create linked issues based upon request type and maybe components. So yes, I think you would be pretty successful with this. The level of success will depend on requirements and expectations.

[JD Lobue]

Great! Now I'm looking for some help in getting this set up. Jack, would you be open to helping here?

[Jack Brickey]

Hi JD, i'm just a user like you and while I like a challenge I have a lot on my plate. While it should be all that difficult it will take some time to get everything the way you want I suspect. Something to consider is to reach out to one of the Atlassian partners. Of course that comes at a consulting fee but generally you might end up with a better solution. There are some good groups out there for sure.