Show required field in customer request based on other fields values

[Emma Linder]

I am creating a request for complaint in Jira Servicedesk for our customers to use.

In this request the customer must make a selection of products or components by ticking one or more checkboxes. 

Each component have a serialnumber that is mandatory for us to receive already in the request and therefor I would like a required textfield to appear in the request based on the checkboxes ticked. 

Is this possible?

Best Regards
Emma

[Dina Goncharenko · Accepted solution]

Hi Emma,

You will have to install 'Extension for Jira Service Desk' add-on for this. You will have to create a new customized 'bundled' field then define that when this field is ticked another field appears. I can walk you thru this if the option of paying for the third party add-on is possible. If not - as far as I know Jira SD does not allow the option to hide/show fields.

[Emma Linder]

Hi Dina,

Thank you for your quick reply. 
I understand, then I'll review this a bit more.

If it's the best option for us I'll get back to you for further assistance.

Have a great day!