Table reports in Service Desk with filtering ability?

[Artur Stępień]

Hi. I have to create monthly reports of time consumed on tickets per organization. Is there any plan for improving the reports view/functionality? To be hones it is lacking plenty of important things. I know charts are fancy looking but their usability is quite low.

I will need to constantly check current time tracking per client for current month. After the month ends I will need to provide few clients with monthly report (list of tickets and their: description, date of creation, date of closing, time tracking and name of the reporter).

The reports functionality should provide you with the ability to create table report, filter it (with optional ability of grouping per reporter/organization), save and export. Some of the things you can archive by creating a custom queue. But that requires to create queue per organization or a single queue and edit it every month to get the data. That is counter-productive and not very user friendly.

So am I missing something in the UI? Or you don't provide users with such functionality nor planning to do it in near future.

[Artur Stępień]

This should be the basics of reporting. Paying for solutions that should be directly in JIRA and not to mention things that where already reported multiple times seems like developers are ignoring clients ...

[Janis Plume (eazyBI)]

Hi,

eazyBI add-on for JIra could help to create your custom reports from Jira.

Please, check our demo account here:

https://eazybi.com/accounts/1000/dashboards/4553-jira-issues-dashboard

You can have more information about the add-on in the documentation site:

https://docs.eazybi.com/eazybijira

You are welcome to try out the trial version from the Atlassian Marketplace and contact support should you need any clarifications for the report.

Kindly, 

Janis, eazyBI support

[Boyan Angelov (Nemetschek Bulgaria)]

Hello, 

No such thing in Jira Service Desk. If you want that on agents side, you will need some reporting add-on, EazyBI comes into mind. If you want to allow customers to see things like that on the portal, you can check add-ons like Advanced Portal Reports or Customer Requests Workload Report created by us.

Good luck!