Set Reporter from a custom field

[Anthony Polakos]

Is it possible to set a Service Desk reporter from a custom field?

Here's how far I've gotten:

1) I am currently receiving a custom form with custom fields to create a Service Desk issue.

2) I am using Automation to Add the Name / Email from custom fields to create the Customer in Service Desk (using the inbuilt functionality of Automation)

3) I now want to make that new Customer the reporter.  I (for the life of me!) can't figure out how to do that.

Help me Automation-One, you're my only hope!

Thanks so much! 🙂

[Nick Menere · Accepted solution]

Hi Anthony,

You can do this by adding the Edit issue action, adding the reporter field and using the smart value:

{{customer}}

Let us know how you go,

Cheers,
Nick Menere [Automation for Jira]
Co-Founder

[Anthony Polakos]

Hi Nick!  Thanks so much for your answer! I’m not exactly sure how to construct that?  Can you give any insight on that?  How would I use that with the custom field I have and reporter? 

Right now with the form I’m using, the reporter comes through as a generic (static) Jira user.  So I’m grabbing the customer info in some custom fields and creating the new customer that way.  But I can’t seem to figure out how to make that new customer the actual reporter of the issue that was created. 

...again, thanks!

[Nick Menere]

Hi Anthony,

Apologies but I just discovered a bug inserting smart-values into the reporter field.

Instead you will need to use the Additional Field section like:

Though I have a feeling we may be talking about slightly different things. If the above doesn't make sense, can you share a screenshot of your rule.

Cheers,

Nick

[Anthony Polakos]

Nick, you are a Jira GOD!!!!!

That worked perfectly!  I have been banging my head against my keyboard for days and you have made it so I no longer need to take Advil at the end of every shift.

I hope they write folk songs about you.

Thank you!

[Nick Menere]

I'll take that!

Glad we got it working.

Cheers,
Nick

[Dmitri Fedorchenko]

Good job. I spent 8 hours on this until I found this correct solution!

[Bruno Rosa]

Same here! Thank you so much, Nick. It worked like a charm :)

[JayJuan Jones]

Hey @Anthony Polakos thanks for posting this and getting it answered for all of us!