Set Reporter from a custom field

Is it possible to set a Service Desk reporter from a custom field?

Here's how far I've gotten:

1) I am currently receiving a custom form with custom fields to create a Service Desk issue.

2) I am using Automation to Add the Name / Email from custom fields to create the Customer in Service Desk (using the inbuilt functionality of Automation)

3) I now want to make that new Customer the reporter. I (for the life of me!) can't figure out how to do that.

Help me Automation-One, you're my only hope!

Thanks so much! 🙂

1 answer

1 accepted

4 votes

Answer accepted

Hi Anthony,

You can do this by adding the Edit issue action, adding the reporter field and using the smart value:

{{customer}}

Let us know how you go,

Cheers,
Nick Menere [Automation for Jira]
Co-Founder

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Hi Nick! Thanks so much for your answer! I’m not exactly sure how to construct that? Can you give any insight on that? How would I use that with the custom field I have and reporter?

Right now with the form I’m using, the reporter comes through as a generic (static) Jira user. So I’m grabbing the customer info in some custom fields and creating the new customer that way. But I can’t seem to figure out how to make that new customer the actual reporter of the issue that was created.

...again, thanks!

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Hi Anthony,

Apologies but I just discovered a bug inserting smart-values into the reporter field.

Instead you will need to use the Additional Field section like:

Screen Shot 2019-02-18 at 3.46.29 pm.png

Though I have a feeling we may be talking about slightly different things. If the above doesn't make sense, can you share a screenshot of your rule.

Cheers,

Nick

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Like • Dmitri Fedorchenko likes this

Nick, you are a Jira GOD!!!!!

That worked perfectly! I have been banging my head against my keyboard for days and you have made it so I no longer need to take Advil at the end of every shift.

I hope they write folk songs about you.

Thank you!