Are you available during weekends to support the upgrade of our current JIRA version?

[Julie_Ann]

We are planning to upgrade our current JIRA Sofwtare and JIRA Service Desk to version 8.0 and 4.0 respectively.

Are you available to support us during weekend?

Else, can you provide us the instructions on how to do the upgrade?

Thank you!

Ann

[Sid · Accepted solution]

Hi @Julie_Ann,

This is a community where Atlassian users answer questions to others/ share their experiences with Atlassian Stack. 

If you need any support during the upgrade or after the upgrade you can create a support ticket for Atlassian here - https://support.atlassian.com and Atlassian Team support based on priority level

If you need help to upgrade the applications you might need to contact Atlassian partners - https://www.atlassian.com/partners

You can also post your questions here if any during the process, so someone might help you.

Additional docs - https://confluence.atlassian.com/adminjira/preparing-for-jira-8-0-955171967.html

[Marty]

Hi Julie,

I am not on the Jira team but have you seen the release notes?

They include steps on upgrade planning: https://confluence.atlassian.com/jirasoftware/jira-software-8-0-x-release-notes-957981626.html#JiraSoftware8.0.xreleasenotes-pup 

Here are the release notes for Jira Service Desk: https://confluence.atlassian.com/servicedesk/jira-service-desk-4-0-x-release-notes-961777466.html

[Jack Brickey]

@Julie_Ann, you may wish to check here - https://www.atlassian.com/partners