ticket opened by duplicate email

[COO]

ticket opening by email with the same title and origin is creating several ticket's

[COO]

it is automatically opened by email, I need an email with the same title to open just one call

[Hernan Halabi - Elite IT Consulting Group]

Hello @COO is this ticket coming from another tool? What do you have in the ticket content?

[COO]

it is automatically opened by email, I need an email with the same title to open just one call

[Hernan Halabi - Elite IT Consulting Group]

When dealing with automated systems it happens sometimes that you get loops as seems to be the case. Why?

The system emails Jira

Jira notifies the system about the new ticket

The email triggers another notification from the system to Jira

Jira reads this notification as a new ticket and the process starts all over again.

Depending on what you have the solution you can implement