External view to my submitted tickets

[Luay Salman]

I have partners that log tickets in Jira Service Desk using the external portal. I would like these same partners to be able to search, filter and sort the list of their submitted tickets. Where can I find where I can modify this view? 

[Boyan Angelov _Nemetschek Bulgaria_]

Hello,

Unfortunately the Requests page on the portal is not customizable. If you need to provide more options for your customers, you will need an app like the one we created - Advanced Portal Reports - which allows the portal customers to sort, view additional fields, export to CSV, re-arrange columns positions, etc.

Cheers,

Boyan

[Luay Salman]

That's too bad. But thank you so much for suggesting Advanced Portal Reports will look at it and see if it works for what I'm trying to do.

Regards,

Luay