When the customer looks at an issue in the Customer Service Portal, the comments field is right under the summary field. The Detail of the issue is under the comments fields. When more and more comm...
We have created a SLA (Jira Service Desk) that starts counting when an issue enters status #2 in the workflow and stops at status #4 or Resolved. But when an issues is Resolved and then reopened - t...
...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" b...
I have a JSD project wherein we are tracking SLAs at a granular level in the background, say around 10. But I do not want all of them to be diaplayed on the screen as it will create confusion. Is it ...
Can customers change the status to Escalate?
Hi, Organisation filed is getting cleared ( Become Empty ) After Specific Transition Performed by Customer, I have no clue how it is happening No post function no Script listener is added to clear t...
Hi @Angélica Luz - I followed the steps you listed above but when I test the approval, I get a message below the status button that says "Approvers Needed". When I click that, it say...
Hi, we are planning to integrate Jira Service Desk into our organization. The goal is that every IT Team will have his own Jira Service Desk project so that Customers can track the status of...
I'm trying to create an issue using IssueBuilder and I can't add an assignee to this issue. I have already used the methods setAssigne(BasicUser user) and setAssigneeName(String name). The nam...
Hello Dears , please i need to know what is The fundamental difference between ME service desk and Jira service desk. Currently we are using ME service desk in our web hosting company and we h...
ticket opening by email with the same title and origin is creating several ticket's
Where is the 'Issue Type' located in new view
Called that this closed I can not finish even being the system admin. Say you are not allowed to transition this item
Hi, I am trying to understand the UI differences between the Jira Service Desk Help Center for the cloud vs server. The image below shows some blocks the user can click on and I wanted to...
Occasionally I don't receive a notification to inform me that a customer has added comments to a ticket for which I am the assigned agent. This only seems to happen when the comment is added via the...
Jira Service desk says that our maintenance support license has expired yet when logging into MyAtlassian account the license is valid for another year. We have tried re-applying the license bu...
...tc). Ya digo, funcionaba bien la semana pasada. Estas son las propiedades del manejador: CC Responsable: true CC interesados: false Crear Usuarios: false Dirección de Correos de R...
I`m investigating if it`s possible to export statistic reports with specific data about the raised service desk tickets. We are in the process of analyzing optimization of our hotline support....
Hi, is it possible to restrict the visibility of the announcement banner or better the "issue collector html / javascript" we used on certain groups or users in Jira? The issue collector button shoul...
We have begun using a Jira Service Desk Starter License (Server) and are having problems using multiple domains on our IIS reverse proxy with Jira. The reverse proxy is configured properly and we use...
My issue type icons in Jira Service Desk Cloud are missing. See attached. This is a fresh install with no customisations. Any ideas?
I want to prevent users from creating an issue in Jira (i.e. using the '+' icon) and force them to use the portal. I only want this to apply to some issue types. This is because the porta...
Hi, I created issues from a table in a Confluence page and linked it to an Epic The issues get created (as I viewed it in Jira), but the links in the page to the Jira issues is missing.&nbs...
When I create a ticket in our service desk on behalf of a customer, the Organizations-field is not filled with the customer's organization. When a customer raises the issue himself, the field is fill...
Please enter your license key Unknown error occured An unknown error occured, please contact support. None of the trial, or the premanent licence key works..
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