Hi there,
I am trying to add couple of users to our JIRA service desk, however they are not receiving the invitation emails.
As a test, I put my email address down and I did not receive the email as well. The organisation group is fine, because other users are making requests.
Please can you help? Thanks.
Hi @Devinder Gandhi ,
This is actually a setting you can turn on or off.
Under you "project settings > Customer Notifications" you have a "Customer Invited" notification (When a customer is invited to your service desk portal, they are sent an email.) that you can enable/disable.
Could you check whether this is enabled?
Thanks for getting back to me.
I can confirm this is enabled, which is why it's strange.
Thanks.
Dev
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I can confirm the same issue.
Is there any solution or debug option available?
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