Hi. When I'm, as a site admin, creating a new project in the Cloud Service desk portal, it contains one SLA by default: time to resolution. In our organization, we support many customers and have s...
new sla goal -> "time from field" is always greyed out - mouse hover => 'field list is empty' basically trying to get sla deadline to be end-of-business-day (either today or for X days...
Suppose I have a customer issue and create an internal issue to handle a demand with another team. I link both issues. When the other team resolves that issue, I would like my client issue to also ha...
Hi Dears, I have created a new service request with his corresponding screen and fields. When I create the incidence by the team user or administrator the field Table Grid Editor ...
I've looked and researched some much, and can't find an answer, everything I saw was outdated, or inapplicable for the Cloud instance of JSD. I want to restrict access to a specific transition...
Hi Team, I have below 4 fields with the sample values - Category (Drop down) - Business Applications, Other Applications Service (Drop down)- A4IS, Blackberry Criticality (Drop down)- Very...
I made about 8 different queues but for now would only like to use 1 for all agents. Can I somehow disable the others instead of deleting? Or make them only visible to certain users?
Hi, Is it possible restart issue count number? So , I making some test on a project to configure it, after the test is it possible restart issue identificaton number? Best ...
I must've edited the default pre-configured rule called "Triage email requests" and I'd like to reinstall the default one. How do I do that?
I created an automation to convert incoming emails from our monitoring system to request type "Alert" which is part of issue type "Alert" but it won't let me change the issue type in the Automation t...
Hi all, I need to know, how Jira SRV can handle the tickets we will get from an other company which use Remedy. So I read from this side, that with a plug in the basic info can "imported" to Jira. I ...
When replying to a customer ticket using the iPad app (Jira) pressing the return key does nothing and does not create a new line in my response. This greatly limits the type of responses I can send ...
I can’t see how to add a service desk customer to an organisation. The help page simply says to use their email - is there a special format to do this? https://support.atlassian.com/jira-service-des...
I'm using the REST API to create a JIRA Service desk ticket. Currently, I'm adding the parameters via the RequestFieldValues property in the POST request. This object contains no styling in th...
Cant add an XML file in the Jira Service Desk
Good day I very new to this and I would like to use the service desk. how do I go about it from the beginning? Regards Masimba
It seems that I have two projects which sync organizations. When i remove one organization from a project it is removed from the other as well. I want to remove al organizations just from one projec...
Hi Team, Since I downloaded the latest source version I am facing a couple of issues with the source tree. 1. I getting red exclamation mark on remote and If I click on the remote I am successfully...
Hello, I have an email that forwards all emails into JSD. I noticed that when it arrives into JSD it adds the email account that forwarded the email as a 'Request Participant' How d...
Every time I try that using "Connect a custom email account", I get the error "unfortunately jira couldn't connect to the mail server". We user Microsoft with no MFA. We are using JIRA cloud hence n...
Does it allow blocking of request records in the call center? As long as the customer is indebted to our company, new requests should not be allowed to be registered at the call center.
Is it possible to resend the satisfaction survey? Can I resend the batch search for multiple issues?
Can I configure the time the satisfaction survey will be available for customer response?
Is there a remote access tool in JSD or some app that I can use?
...ervice Desk acknowledges and sends the Issue's URL to the user's external email address. User can Reply to Jira's email and the user's email will be added as a comment. Any public Comments on that S...
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