Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can I change the status of the issue linked to another?

Ivo Pereira Tromm
Ivo Pereira Tromm May 15, 2020

Suppose I have a customer issue and create an internal issue to handle a demand with another team. I link both issues. When the other team resolves that issue, I would like my client issue to also have the status changed to resolved with a solution comment for the client.

Is it possible?

Answer
Watch
Like Be the first to like this
244 views

1 answer

1 accepted

0 votes
Answer accepted
Bibek Behera
Bibek Behera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 15, 2020

Hi @Ivo Pereira Tromm ,

 

I do not think it is possible out of the box. manu people have been facing the same issue.

https://jira.atlassian.com/browse/JRACLOUD-13012

 

The only way I can think of is once the status if the linked issues if moved to done, you have to change the parent issue status also. If there are multiple child issues, you can check in the view issue page for the respective workflow status.

-Bibek

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events