You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi Team,
I have below 4 fields with the sample values -
For E.g. -
If i select the category as - Business Application and Service as - A4IS - The below 2 fields should be auto-populated with the corresponding values as -
Criticality - Very High
Service Owner - shrikant maheshwari.
Is it possible to achieve this in Portal Screen or is there any other way to do that ?
Hi Kris,
Thanks for the reply but using Dynamic Forms i would not be able to auto-populate the values on the basis of another values.
I also tried Behaviour functionality provided by Script runner but that script is functioning properly in JIRA but not in Portal.
So i want to know is there any way so that i can implement the above requirement in JSD portal ?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Kris,
So here is my requirement -
Please check the below table and i want to implement these values -
For e.g. Category has 5 distinctive values like Business application, other database etc.
based on the category , service field should reflect .
User will select these 2 values while creating the incident from portal screen and the other 2 fields like criticality and Service owner should be auto-populated based on the values configured in the below table.
I used Dynamic form in that we can configure fields inside the other fields and user needs to select from the list available and the value will not autopopulate.
For e.g
If the user select the category as Business Applications .
then in the Service field there will be a drop down of values available like A4sec, BDS, Bloomberg etc and the user will select the corresponding service.
Now based on the service selected the critiality field should show the corresponding configured value and not the list of values and the user has to select from it.
If the user select the category as Business Applications .
then in the Service field there will be a drop down of values available like A4sec, BDS, Bloomberg etc and the user will select the corresponding service.
Now based on the service selected the critiality field should show the corresponding configured value and not the list of values and the user has to select from it.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Yes, @shrikant maheshwari . This should in fact work. When I tried, it is not working as per their documentation. So, I have contacted their support to see why it does not. I am hoping to get a positive response soon. Thanks.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@shrikant maheshwari- It turns out that the values still have to be selected from the related fields that appear based on the values selected in the master field. Though it's a nice feature to have, it's not implementable here, unfortunately. Please do share if you find the solution as I am curious about it too.
best,
Kris
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I also tried Behaviour functionality provided by Script runner but that script is functioning properly in JIRA but not in Portal.
@shrikant maheshwari Here in the Behaviour, you will need to select the request types, instead of the issue types. Only then it works.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.