Getting an error messages when clicking into request types to edit them.

[Ash Sandhu]

I'm an administrator for our Jira Project that utilizes Jira Service Management for customers. I'm making some slight tweaks to the naming of our request types but I keep running into an issue saying "We couldn't load your request type" and underneath it, it says "Either you don't have access to this request type, or it doesn't exist." See below for exact error message. 

I get this when I click into Project settings > Request management > Request types > then I click into any of them and get the above error. I can still access the Jira issues that populate in our queue, I can transition, edit, and delete them all no problem, this is strictly an issue with the forms. 

My other coworkers with the SAME EXACT roles in the Project permissions tab can access it no problem.

[Christopher Yen]

Hi @Ash Sandhu that's pretty odd and unfortunate. Can you try duplicating an existing request type and see if you can edit the duplicate?

[Ash Sandhu]

Great question! I just attempted and no luck, same error message. 

I also tested creating a new request type altogether and it created without issue, but when it directs me to the page to edit this page, same error. Coworkers are able to access. 

[Christopher Yen]

Hmm I can only think of maybe trying an incognito window to see if it's a caching issue. A coworker with the same role/permissions is able to access and edit right?