Getting an error messages when clicking into request types to edit them.

[Ash Sandhu]

I'm an administrator for our Jira Project that utilizes Jira Service Management for customers. I'm making some slight tweaks to the naming of our request types but I keep running into an issue saying "We couldn't load your request type" and underneath it, it says "Either you don't have access to this request type, or it doesn't exist." See below for exact error message. 

I get this when I click into Project settings > Request management > Request types > then I click into any of them and get the above error. I can still access the Jira issues that populate in our queue, I can transition, edit, and delete them all no problem, this is strictly an issue with the forms. 

My other coworkers with the SAME EXACT roles in the Project permissions tab can access it no problem.

[Cameron M]

Same issue as @Troy Holland and @Ash Sandhu - Can either of you confirm a resolve for this, I found it's a cache/DNS issue of some sort, as Chrome, Edge, Firefox appears to have the same issue, when I go to another laptop that I've not used before works fine. 

Most recent revelation was installing Arc browser on the machine that wasn't loading up the issue types via Chromium browsers and it actually works. 

Any of you get to the bottom of this?

[Paul Brennan]

Hi, I had just posted a reply to @Christopher Yen below, and decided to try a different device (my phone) as you suggested Cameron. It worked! I then considered what could be causing a DNS issue on my laptop and took a guess at Nord VPN. It was running, but was not connected - so decided to close the app fully to see. I can now edit request types, which I cannot understand at all... Thank you so much for figuring this out, it was driving me mad!!

I hope Atlassian can now look at this issue with a different lens, as this was 100% the cause of the problem for me.

[Anusha A]

Hi Ash,

I noticed that this post was made earlier this month, and we're now approaching the end of the month. Could you please confirm if the issue has been resolved? If not, I can create a support ticket for you.

Regards,
Anusha A

[Troy Holland]

Hi Anusha,

I can't speak on behalf of Ash, but I'm certainly still having the exact same issue.

Regards,
Troy

[Troy Holland]

Hi @Christopher Yen 

I'm having exactly the same issue as Ash. I can confirm that clearing browser cache and opening an incognito window do not help. I'm also a project Administrator.

[Christopher Yen]

Hi @Ash Sandhu that's pretty odd and unfortunate. Can you try duplicating an existing request type and see if you can edit the duplicate?

[Ash Sandhu]

Great question! I just attempted and no luck, same error message. 

I also tested creating a new request type altogether and it created without issue, but when it directs me to the page to edit this page, same error. Coworkers are able to access. 

[Christopher Yen]

Hmm I can only think of maybe trying an incognito window to see if it's a caching issue. A coworker with the same role/permissions is able to access and edit right? 

[Maks]

@Christopher Yen is there any news on this issue? It's preventing us from changing the layout

[Paul Brennan]

Hi, I am having this exact issue - can create but not view request types despite being admin. I compared a co-workers permissions / roles / groups and they are identical to mine. I even created a test user with same permissions and this user also has the same issue as myself. Tried incognito window, but no luck.