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How do I fix "mysubdomain.atlassian.net refused to connect" error?

DuJuan Hair
DuJuan Hair
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December 5, 2024

 

I setup a subdomain, https://support.<customerdomain>.org with a redirect (with masking) to a Jira Service Management portal page, https://<mysubdomain>.atlassian.net/servicedesk/customer/portal/5, but I get the following error when I launch https://support.<customerdomain>.org:  "atlassian.net refused to connect.".

How do I fix this?

 

 

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Charlie Misonne
Charlie Misonne
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December 5, 2024

Hi!

I don't think that's possible at all.

However: Atlassian Cloud supports custom domains nowadays. Perhaps you can look into that? Not for the free plan I'm afraid.

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DuJuan Hair
DuJuan Hair
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December 5, 2024

Hi Charlie,

Thanks for your prompt response! 

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Charlie Misonne
Charlie Misonne
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December 6, 2024

You're welcome!

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