Allow External Users access to JSM Portal bypassing IP Restrictions

[Mathew Lederman]

Is it possible to allow external users access to a single JSM Portal and ignore IP restrictions applied to the Jira Service Management product?

I would like our primary IT Service Desk to be accessible from any device, while still maintaining the IP restrictions our JSM, Jira and Confluence product. 

[Charlie Misonne]

Hi Matthew,

The IP allowlist applies to the wole site.

There is a feature request to make an exception for the customer portals but it has not been implemented so far: ACCESS-1532