How to increase OpsGenie call duration

[Marius Fischer]

Based on incoming alerts, Operations/OpsGenie will notifiy users via voice calls, if so configured.

Is there an option to extend the ring duration?

After 1:32min our Jira instance hangs up the call while our use-case requires around 4 minutes ideally.

[Fabian Lim]

Hi @Marius Fischer

I don't think this is possible.  What I would suggest is to update the escalation policy where you would add a notification to the on-call person/team after another 4 minutes of the initial one.

Regards,

Fabian