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Is Jira Service Management Down?

Ibs Loyola June 3, 2024

We connect to Jira Cloud. We get a "something's gone wrong" error message when we click any ticket from any projects, dashboards. It says from mobile app "bad gateway" and Atlassian Support is giving an error as well with "something went wrong. Please try submitting your request again." Their status page says everything is operational but not from our end. Is there any way to contact Atlassian Support?

3 comments

David Quiram
Contributor
June 3, 2024

Same here. I feel there is an outage situation and we can't report it to support!

Asim Sarfraz June 3, 2024

The status page says everything is operational : https://jira-software.status.atlassian.com/

But we are having the same problem. Cannot access any of our Jira projects, or Confluence pages

Ibs Loyola June 3, 2024

Looks like they have resolved it like 8-mins ago.

Like Lewis West likes this
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 3, 2024

@Ibs Loyola -

Welcome to the community.  

There was an active incident (now resolved)  on on the Atlassian Cloud env which impacted a set of cloud product for multiple customers.  I will review/check the following page when you never encounter another similar issue in the future -

https://status.atlassian.com/

Hope this helps.

Best, Joseph Chung Yin

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