Jira Service Management and Admin Portals inaccessible

[Shaun Russell]

There are no updates on the Service Status page, but our entire Jira Cloud instance is offline. Would be nice to know they are at least aware of the problem, especially since you cannot even create a support ticket at the moment. 

Hope someone else has a contact they can reach out to and make them aware that a large number of customers seem to be down. 

[Rodney D_Souza]

Yes, all my Jira instances are down.

[Shaun Russell]

Looks to be working again, so that's good. Y'all make me worry when you don't update your status page 30 minutes into an incident! 

[Joseph Chung Yin]

@Shaun Russell -

Welcome to the community.

There seems an active incident going on on the Atlassian Cloud env which impacted a handful of cloud products for multiple customers.  I will review/check the following page when you never encounter another similar issue in the future -

https://status.atlassian.com/

You can also follow-up with Atlassian Support (https://support.atlassian.com) for the support team to assist further.

Hope this helps.

Best, Joseph Chung Yin