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Jira Service Management
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I need to create multiple Asset objects using a JSON response. My JSON response is similar to below. This only create the object for first JSON object. What am I doing wrong? "sta...
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Is it possible to turn on full-text search on customer portals somewhere? Currently, customers can only search for existing issues by whole word. Thanks for the advice.
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Hello There, I stumbled upon one of the scenario, where in i had to use nested branches within an automation and that is not possible. Another one was I am already under the branch but t...
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Hi Community! I’m writing because I want to hear from you. We recently conducted our annual State of Incident Management report which surveys 500 employees working in dev and IT about their inciden...
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The company where I work have an internal discussion regarding where to log work, in the Atlassian ecosystem. We do AV installations and often do service and maintenance work at the customers ...
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Dears, I really like the recently introduced possibility to restrict request types from users or give only access to specific users. Mainly nice, but when you have customers that are si...
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I have doubt that the "Resend Invitation" (regarding a customer inside of an organization) is working. Let me tell you my scenario. A customer had said they ...
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Hi everyone, I'm working on a Jira Service Management automation that can streamline our incident management process. We're trying to create an automation that will automatically post comments made ...
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Greetings, dear community! I want to share a use case that has been causing me quite a bit of frustration and about which I haven’t found clear information or any discussions. I’m configuring the V...
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For all the gamers out there, how do you apply gaming strategies to optimize your Atlassian tools? Share your top hacks and let's level up together!
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We want a ticketing system that would work with call forwarding, Whatsapp integration if possible, multi-location support, time tracking, centralized ticketing.
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Hi Support, Is it possible if we could get a documentation guidelines for system admin, on setting up the user roles. Thank you
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I haven't seen this as a suggestion yet: Predictive Billing for Atlassian Cloud. Org Admins create Jira and Confluence instances that grow in user counts. How can we predict this growth? One way is...
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Hi, my company wants to make a change to how our current service portals are set up and I'm trying to see if this would be a good way about doing this. Essentially we have multiple service portals fo...
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I would like the ability to create a sub-task & set the (issue) status, based on the results within a Jira Form. I envision this being done via a (special) multiple choice question. The multiple...
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please help to email to support ticket automation
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We are unable to use the service management project Can we know the reason why we are not able to raise a ticket / Unable to add the new customer / and raising portal showing Forbidden (403) Er...
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Going through the menus: Projects / [Project Name] / Project settings / Summary Within the Summary page, the Priorities are listed as follows: Priorities Priorities are ...
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Hi the community, I would like naming the label dashboard, with the first name or the last name of the user Jira authenticated. is it possible or is it only the static label thk
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Problem Statement: I have an Asset custom field that takes multiple objects. I need an Automation that allows the user to create a new Asset and add it to the values already in that field. The prob...
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Hello Dears Please i need your support to pay the due invoices shown below:
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Dear Team, We have only 5 users after 30 days trial can we still use it for free ?? we don't wont additional users only 5 users we use did we have to pay any amount or we can use it for free
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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The inflexibility of the current standard flows for Virtual Agent is a major roadblock to our team's ability to deploy this feature company-wide. We envision integrating it into our existing help cha...
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Hi! Recently we were faced with a problem in a specific use case. When we remove an organization from a service management project, the 'organizations' field of the tickets that...
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