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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi, I am trying to create automation rule that will be triggered when a user share a ticket As in the following screenshot. Any help will be appreciated. Thanks Gal
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Hello All, I would like to know if it's possible to inherite SLA from a task to a subtask and not having the subtask to have his own SLA starting from 0? I did not find any add-on yet doing this......
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This is one of my team's projects, and you'll see that we use the tag column to help manage things. 0:12: So all of our product managers use different tags to help sort their work a little bit and g...
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Hi everyone. We have integrated Jira Claud and Slack. When the user publishes the link for "customer request" in the Slack channel, other users can see Personal Jira notifications: Hi @User, ...
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Hi everyone, when some of our agents are resolving issues they are getting this error. I can't think of why this is happening. The comments are added fine but sometimes not appear unti...
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The account has the permission and I can add the Jira in the teams by added it from the app store and I can connect my project, but we still failed in add to teams in the Chat page. Can someone help ...
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Hello, I have a Jira Project, the customer just notified me that the private requests are not working as an option. He is clicking it but the ticket is shared with the whole organization, can you nav...
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Hello everyone. Is there an easy way to sync Atlassian users to the Assets Employees Objects? Thanks a lot. Best, Lucas.
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I am trying to fetch the data by the below API end-point api/2/issue/createmeta/[abc]/issuetypes I am getting 400 server errors. but the same endpoint with a different project just assumes...
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Dear All, Is there way to sync the data and status of two different JIRA accounts in two tenants. Customer wants to know whether our JIRA account could sync with theirs, so that they can create a ti...
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hello, I have a question about a field called Component in JSM. As far as I know, a component is a way to categorize issues within a project, helping to organize and classify them based on specific ...
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Hello, Need help please, Is it possible to hide a customer form so that it is not visible via the portal, but with a direct link it can be accessed and requests created? I'd like it to be accessib...
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Is it possible to set or edit issue status identifiers yourself in Jira? Or are status IDs generated automatically in Jira and are they always numeric values?
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I have taken over management of a team using free Jira. The previous manager set only themself as a site admin and has now left. All the guidance I have found, relating to changing r...
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Hello, I’m trying to improve the user experience for an Asset field in Jira Cloud. Currently, the field displays an input box where users are required to manually enter an AQL query ...
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Today we are on Free plan , which has limit of free 3 Agents . If we would like to add 2 more Agents , do i need to purchase 2 licenses or i have to purchase license for all 5 agen...
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I would like to build a rule into my workflow that would prevent the parent issue (service request) from using a specific transition if any subtasks are present. I have found ways to prevent...
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We have already determined that our Service Management email channel must be an actual user account instead of a shared mailbox, but would a Microsoft Business Basic account work? The primary differe...
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Boa tarde! Eu consigo alterar o avatar do email enviado do sistema? Exemplo: Tenho um projeto chamado TESTE, faço um convite para um convidado. Ele recebe um email com o nome TESTE enviado pelo e...
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When we get a new hire onboarding, we receive a ticket from HR that lists the new hire's Name, Title, etc. We then go into Google Workspace and manually create a user using this info. Is there any s...
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We have a use case where we need to create a portal for HR, and only allow HR to create tickets in the portal via JSM. For new employee onboardings we have a custom Field for Managers that are set u...
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I'm looking to pull a report of all users, that pull their profile information (i.e. department, organization). I do not want to pull it per project. is this possible?
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Basically, we have non agents that are responsible for clients. They need to be on the tickets for visibility and sometimes responding. I have built a automation for a single client that ...
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Hi, I have 3 users, A, B, C all of who can raise issues. I need to add an automation rule that when an issue is raised add all the users except the one who raised the issue. In this context, if us...
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We have a service desk in our JSM instance that is used to service requests both internally and externally. We have a process of adding external customers into this service desk with portal only acco...
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