Jira admin has left the organisation

[Anthony Taverniti]

I have taken over management of a team using free Jira. The previous manager set only themself as a site admin and has now left.

All the guidance I have found, relating to changing roles, depends on there being other admins already. We do not have that, just users. 

I have tried to change my own access through my account settings (which, predictably, didn't work). 

I am reluctant to create a new organisation if there is any other way to transfer the site admin rights.

[Daria Kulikova_GitProtect_io]

Hello @Anthony Taverniti ,

As @Jack Brickey mentioned, you'd better contact Atlassian Support to request site admin access since there are no other admins. Probably, only Atlassian can help you get admin rights in such a case, as free Jira sites don’t have built-in recovery options. Submit a request here ( https://support.atlassian.com/contact/#/ )and provide details about your situation.

Good luck,

[Rob Mkrtchian _CAIAT_US_]

If your admin were using your organization corporate email, you can try to reset their email address password from your ESP admin portal, then reset Atlassian user password to enter their account and grant admin rights to yourself.

[Jack Brickey]

Hi @Anthony Taverniti , please contact Atlassian Support for assistance.

[Anthony Taverniti]

Hi Jack, 

Thank you for the response - I have tried this approach, but I am unable to raise/submit the ticket.

[Jack Brickey]

Hi @Anthony Taverniti , i am assuming that indeed you are not on Free tier since you indicate Standard but mor importantly on Free tier all users have full permissions and this cannot be changed. So, when you go to open a ticket please select the billing option as it should allow you to creat a ticket. The likely reason you could not open a ticket is because you are not listed as a technical contact. 

please let me know if you are still unable to create a support ticket.

p.s. Once you get this resolved I recommend doing two things to prevent in this situation:

• add a second organization admin
• add one or more additional technical contacts for your instance

[Anthony Taverniti]

I appreciate all your help so far. However, I am unable to access any of the details in the billing section and I have tried all options to raise a ticket but have been unsuccessful, it keeps taking me to the community. - is there anything else I can try?

[Jack Brickey]

Hi @Anthony Taverniti , so can you access this page - Support for submitting a ticket?

[Anthony Taverniti]

Hi Jack, have done this CA-3383900  - put the same details as in the community ticket - haven't had a response yet. Are you able to see if it has been received or what the eta might be?

[Jack Brickey]

Hi @Anthony Taverniti , to be clear, I do not work for Atlassian. I am just a customer here like yourself trying to help out other customers. With that said, I will see if I can get some connections to assist further.

[Anthony Taverniti]

Thank you for all the assistance Jack, i still haven't had a response from Atlassian so am waiting for that before we can do any of the suggested step above. Any connection to help out will be welcomed.  thanks again!