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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hello community. If we follow this strategy and are able to setup the synch of the attributes from Azure into Jira User profile from manager/boss/peer: How to sync the manager attribu...
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Hi all, I'd like to have some information on FedRamp compliant infrastructure. I have setup a JSM DC on AWS. The deployment is a single node infrastructure, with Encryption and Audit logging setup. I...
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Hello, I have an automation rule set up to copy the value from the original estimate time tracking field in jira to a custom field "original estimate (copy)" whenever it is changed. This works fine....
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I can't find this product in the Billing Console, not even in Inactives. The number (SEN) is from any product it has, two of which end with 80 and 81, but none with 79.
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Hello Atlassian Community, I've read the https://support.atlassian.com/organization-administration/docs/can-i-change-the-url-used-to-access-a-product/ explaining how to change a URL because the name...
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Hi, Is there any way to hide the portal search on the main help center page? Making research and access impossible on help center. Thanks!
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Automation will trigger after a ticket has remained in the 'Waiting for Support' status for over one hour. If ticket = incident status = waiting for support waiting for support >...
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Hello, We've recently encountered two technical issues in our Jira Service Project setup and would appreciate your guidance: Bi-Directional Text Alignment Issue We use Jira Service Management as ...
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I need an ICalender feed to display our service calendar on a display in our office. What is the simplest way to export a calendar feed.
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We recently updated our workflow in JSM. We'd like our "Resolved" and "Cancelled" statuses to function as done but they still show up in our Open Issues queue. They show as green which shou...
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Hi there, is there a way to see which agents are currently logged in besides me? It's not about forcibly controlling work behaviour - as we're all on the same level anyway (no manager <-> sub...
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I have a customer who would like quite a specific dashboard built for them to view their Service Management stats. At the moment, the report I provide is manually done via multiple filters that...
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Hi! I have tried a variety of searches and still don't find out how to achieve this. I configured our queue do display if a ticket has a linked issue. However, I want to be able to see the status o...
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Hi Community! 1. Currently in a Jira project we are using request types without Forms, in order to be able to do branching in the future we want to move all the fields to forms. Proje...
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Workday can create custom reports that can be accessed via URL and are provided as CSV, JSON, even RSS or XML. I would like to build an import from such a report. Obviously I need the authenticate m...
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Hi, I need to know how to set ticket as child to some master ticket and how to set autoclosing to children tickets once master ticket is closed
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Hi everyone, I have issues as an administrator in my Jira organization. I can not see any issues in the portal unless my user requested as participant on that ticket. I can see the issue from the ...
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Item security is enabled, and agents still have access to some request types.
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Hola, buen día, ¿cómo están? Me gustaría saber sobre si Jira Service Management cierra incidentes posterior a un tiempo determinado. Mi objetivo es poder cerrar una incidencia posterior pas...
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Just doing some research into what is included with the premium license regarding VA. I notice it says 1000 assisted conversations is included per month and additional conversations can be bought. &...
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Hi I have several Jira SM (and will expend) and I'd like to grant different permissions to different domains for each of their portals Is it possible? Thanks!
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Hi! As a jira admin I've been asked to grant an access to app called Jira Cloud. I can\t find this request in jira to approve. Where is it in jira? It's an app from Microsoft teams ...
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Hi Folks I have some issue to add the users manager as approver in the issue the user opened. I found here some guides and be trying some hours but have no lock. My situation looks the fol...
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Hello, I want to create an issue on the Jira Service desk via mail. What kind of mail body do we need to write and how can I determine the severity of the issue on the mail body? BR
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Issue: After Save in Reply to customer, the customer did not receive any email. Seems the outgoing email is not working JSM / Service Project Project Setting / Public comment added is e...
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