Community resources
Community resources
Community resources
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- Jira Service Management
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, We use Google SSO authentication to access our JSM Data Center, and I would like to disable username/password authentication for all our users except one (our backup admin user). Based on ...
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we want to automate service creation for new applications. I cannot find an api for this. any suggestions?
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Hi, I am setting up a Team Managed JSM space to track our QHSE activities. This is a closed of space for only the QHSE manager since i could also contain confidential information. The situati...
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Hi community, I’m trying to configure an incoming email channel in Jira Service Management (Cloud) using a Microsoft 365 shared mailbox, but I’m running into issues with the email setup flow. Situa...
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At my place of work we frequently have customers phone the IT team with requests and issues which we then have to resolve. Currently we are creating tickets on the behalf of the customers in...
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How do I turn this on?
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Hey all, The primary reason I haven't been implementing, or haven't seen a solid implementation of, the virtual agent is the inability to prompt the user for information or offer the choice ...
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Any updates for 2026?
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We've just begin deploying the containerized version of Jira Service Management using the Atlassian Helm Charts. We have access to Ironbank repository where there are hardened Atlassian Jira co...
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I'm new to Jira and trying to test the import feature to migrate work items from another vendor to Jira. I have a test csv file with basic fields (Issue Type, Summary, Description, Priority,...
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When a customer (our customers are all internal employees) needs approval from a supervisor. For example, when a customer needs new software. Is there any way to add the supervisor to the work item? ...
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I am trying to find issues in a project a JSM Customer Can see. Using the Search Service with the Customers ApplicationUser gives 0 issues. So I am trying to seach with a jira user and find...
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...pecific comment, especially on long-running requests with many participants. Having true threaded comments (or a “reply to comment” capability) in Service projects would: Improve readability of l...
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The users assigned in the Approver field are not receiving email notifications for approval or decline actions. all customer with or without licens should have the ability to approve reque...
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We are setting up a technical support rotation. The goal here is that whenever someone reaches out in a support channel with an alias, the on-call developer will be notified in Slack AND an alert wil...
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JSM for has option for JIRA field Priority but this does not carry over to the story from the ticket creation.
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Hello everyone, I’m currently setting up a Jira Service Management project and I’m facing a permissions issue that I’d like to clarify. Context: A Jira Service Management project has been create...
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Our admin for our Jira Service Management system has left the business and we are unable to change the admin rights to another employee. It only offers help from a bot and we are unable to access the...
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Hi Everyone, Currently trying to get the most accurate way of documentating process for our agent working on issues. Found out there is 2 way of using "Knowledge base" in JSM. Internal and...
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I have an integration between my JSM project and Slack so that employees at my company can open tickets via Slack and receive updates there. However, I noticed that users who have a Jira account run ...
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Body: Hi everyone, I’m currently setting up a knowledge base in Jira Service Management and need urgent clarification on the difference between internal and external KBs. From what I under...
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Since yesterday neither me nor anyone else in team unable to access spaces and individual tasks in jira — I got 404, other people got continuous redirects on login. Tasks are still visible on various...
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Hi Everyone, I need to create dashboards and reports for auditing purposes, grouping issues by Branch. The Branch field in my Jira project is a Text field that is automatically populated from Asset...
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In my JSM project I have created multiple stakeholder groups from Operations -> Communcations -> Stakeholders -> Create Stakeholder Groups. When I try to add one of these groups to...
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Is it possible to configure Jira Service Management Cloud so that only users with email addresses from a specific domain (our company domain) can be created or sign up as customers? We’d like to pre...
Related collections
Atlassian Community Events
| User | Count |
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| 24 | |
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| Subject | Author | Posted |
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| yesterday | ||
| Wednesday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |