Reporting Dashboards

[Dan Allenby]

I have a customer who would like quite a specific dashboard built for them to view their Service Management stats.  At the moment, the report I provide is manually done via multiple filters that are created in Jira.  I do have a inbuilt dashboard, but im unsure if this can be shared directly with the customer, as they would require a license to my JSM?

The dashboard needs to have the option to view metrics based off of multiple filters.

Does anyone have any advice on how to achieve this?

[Kai Krause]

Hi,

i asume that your customer has only portal access to your instance. 

Actually the customer portal provides no dashboards or Reports . Therefore you need a licence to provide the access. But carefull . To see something the customer needs access to the tickets , there can be information that you would no provide to the customer like internal comments , other projects or tickets from other customers .

There are some apps in the marcetplace to archive your requirement. 

BR
Kai  

[Dan Allenby]

Hi Kai,  

Yeah the customer only have portal access into our JSM.  Im basically looking to replicate the Jira Dashboard feature with the ability for the customer to view this without needing a license.

Thanks

Dan