Customer Could not Receive Reply Email in JSM

Issue: After Save in Reply to customer, the customer did not receive any email. Seems the outgoing email is not working

JSM / Service Project
Project Setting / Public comment added is enabled
This ticket is submit from Portal
Customer is anonymous customer and is the Reporter of this ticket
Customer did NOT receive the Request Confirmation after submit the request neither
Outgoing Email is enabled

1 answer

0 votes

Welcome to the community.

If you use a test account an create an issue via the portal, do you get confirmation?

Is the email not in the customers spam, might even be that if the customer is from an external party the email is blocked at their end.

Are all customers from (that company) or other customers not receiving email?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

CLOUD