When setting up the integration I no longer see the Answers button in slack on tickets created that are sent to Jira. I do not see it mentioned in the documentation https://plz.halp.com/article/2f4...
Hi. Integrated Slack and halp. When a ticket is assigned to anyone,I want to send a mention notification to the person in Slack.
while i am trying to configure the TEAMS app by adding queue in HALP it is not allowing me to do so... below is the error am getting while configuring it. NOTE- already i configured a channel from ...
We have been starting to run Halp our organization recently. Our Agents want to check the tickets assigned themselves because a lot of tickets are created for one day. Can we make the list assigned...
We recently started testing a appended disclaimer for all inbound emails from external addresses. There is an email alias that is used for creating tickets and a forwarding rule exists to forward th...
Hi, I didn't know how to formulate my question better but here's what I mean: Tickets have name which is the message a user send in Slack but this is not great since they can be quite long ...
Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new st...
Right now when a ticket is created via email, it seems to include a bunch code before the message. Here is an example: <!-- /* Font Definitions */ @font-face {f...
I am working on getting some recipes and auto-replies set up, and would like to use some text formatting to make things look better. Is that an option? I can’t seem to find any info on this. ...
Hello, When I try to disable or to delete the Halp SLA, there is an error message, but I don't see more details. Where can I find more details about the error, and why wouldn't be possible to disab...
Hi there- Sorry if this has been asked before, but I couldn't find an answer. Is it possible to edit an SLA in Halp/Assist? I can see only an option to delete existing ones: Thanks,
Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...
Hello, Is it possible to create a ticket recipe with a trigger with two conditions, e.g. where 'field A' = X and 'field B' = Y ? Thanks
Hi there- The problem is that there are many ticket recipes in the recipe builder. If I could group them, it would make it easier to work with them (e.g. to find them to troubleshoot). Is it ...
Hi there- I've done a number of configurations with Halp/Assist, but I don't know if it's possible to manually connect a Halp ticket with an existing Jira ticket. For more details, when users pos...
How do I know which tcp port maps to a serial port in the device? Assuming then I can do something like: telnet 192.168.1.10 10001 view serial output.... The config looks like show lines CELLDY...
Hey everyone, a Client is requesting to integrate halp with their slack. I've sent the step by step guide to their IT support team since they are the admins to their slack. However, we've hit a road...
I'm a newbie at Teams apps. I'm attempting to add Halp and give permission to a test group. I'm following these instructions https://plz.halp.com/article/x359vientt-getting-started but I'm havin...
While we are able to modify and create fields, I see now way to be able to modify the default form, or create a new one. Can anyone explain what I am missing?
We are new to Halp, and loving it so far. One issue we have though, is when we set it up we selected a channel for the triage channel that is used for other things. We wish to change the ...
A fresh new integration experience calls for a fresh new look and feel. It’s hard to believe it’s been nearly two years since Halp joined the Atlassian family. 🤯 A lot has changed in those two...
Hi, I want to add value to an exist field, but I want the change will be only for 1 project. Thanks in advance
TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. 💸 We know that connecting ...
is possible to log a ticket by using Halp on Mobile Teams
If we subscribe Halp on Teams, tickets will be stored in cloud? Same in Microsoft itself? We are using Jira on premises Please clarify. Thanks
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