I'm a customer to report our feedback using Halp via Microsoft Teams. But I have a trouble about Chat accessing to see the ticket detail and follow up the information, it shows "We're having trouble ...
Hello! I'm building various ticketing forms and fields within various queues to roll out for my company. We use Assist in Teams and I've been building forms and fields no problem thus fa...
help script runner
Trying to figure out if this concept exists... really hoping it does. I want slack sections that would dynamically update based on a set of rules. Similar to how Google filters/labels work. ...
Hello, now that the new Jira integration has been enforced - what are everyone's thoughts on it? For our use case, the old integration was all that we needed. We only needed the ability to p...
Atlassian Assist posts messages in Jira with "On behalf of userr_name" from Slack threaded responses. How do I switch this to just post the requester information, not Atlassian Assist's "On behalf of...
Hello, is it possible to configure Halp to auto answer tickets/new tickets after 6PM with information like ... we are continue tomorrow at 8AM.... or something in this way. Or Hap is not having ...
Hi, We use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there. I noticed that it's possi...
Hi, We use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there. We also have the "suggest...
بعض البيانات تم ارشفتها واريد استرجاعها
Is there anyway to get my trial for Halp extended another 2 weeks?
Hello There, Can someone please explain how we can create account to use the eMeter documentation site https://docs.emeter.com/
Hello! Halp looks great and we are keen to explore for our internal support use case across multiple teams. However, we would need API integration with Halp to pull ticket, metadata and ...
We have one JIRA Service Management project that we use to manage requests across multiple departments - these requests are split by different request types. We would like to use multiple Halp queues...
I have a queue connected to Jira. I have edited the Screen in Jira to have only the Fields I'd like the "Create" Screen to have. However when I invoke the form in Slack, the fields are ...
Since we moved to Slack Enterprise Grid some of our users are getting prompted multiple times a day to open a ticket via Slack Assist. We have checked and cannot locate a setting that would cause thi...
I'm syncing all my queues back to JSM so all form fields are coming from there. But I can't figure out how to remove or at the very least change the placeholder text so its not doubled up like below....
I would like to set a default value for a field A in HALP. I cannot use recipes because the ticket creation fails in Jira as field A is required.
We leverage the same Queue to allow integration with several slack channels. Because of this, we would like to know which slack channel the ticket was created from. Is it possible to get thi...
...equest participant <> follower syncing: We now sync Halp followers with JSM request participants. Request participants added in Jira will now get updates in Slack on the ticket, including public c...
I've followed the KB article to allow Halp to see/connect to projects in Jira Service Mgmt. However, Halp still can't see any of my projects. Steps taken so far: - Followed this KB art...
We are setting up the Slack and Jira integration via Halp and we had the Integration and Recipe setup correctly and we were able to create tickets from slack channel successfully. However, we run int...
Hi guys, I'm trying to activate a Halp trial. It adds Atlassian Assist into Slack but, when it asks me to connect using slack, it retuns me: Your Halp installation hasn't been complete...
We recently purchased a Halp License for Teams and upon checking our Halp Slack, it did not carry over. Is the Halp License for Teams and Slack different from each other? Meaning the two requires two...
Hi community, Are you experiencing the same behavior in Atlassian's feature chat on Jira Service Management? When you want to edit a Recipe and use status transitions, those from Jira workflows are...
Subject | Author | Posted |
---|---|---|
April 18, 2024 11:06 PM PDT | ||
March 7, 2024 1:00 AM PST | ||
February 29, 2024 1:36 PM PST | ||
February 22, 2024 12:48 PM PST | ||
February 7, 2024 10:09 AM PST |