Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is there any way to strip code from an email before it posts to Slack?

Right now when a ticket is created via email, it seems to include a bunch code before the message. Here is an example:


/* Font Definitions */
    {font-family:"Cambria Math";
    panose-1:2 4 5 3 5 4 6 3 2 4;}
    panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
a:link, span.MsoHyperlink
a:visited, span.MsoHyperlinkFollowed
p.msonormal0, li.msonormal0, div.msonormal0
    font-family:"Times New Roman",serif;}
@page WordSection1
    {size:8.5in 11.0in;
    margin:1.0in 1.0in 1.0in 1.0in;}

Is there any way to avoid this? It can make the tickets very cluttered and hard to read. 

1 answer

1 accepted

1 vote
Answer accepted

Looks like our email parser is not handling the HTML of an email very well. We do have a known issue right now for O365 users due to the way those emails are formatted. Are you using O365? 

Is this happening on every ticket or just some? Please open a support request and we will look into it, may be a bug. 

Yep, we are indeed on O365. We are just running a pilot of Halp right now, so no access to support yet. Good to know that this shouldn't be included though. Once we sign our contract, I'll reach out to support if this is still happening.



Just found out that even though we are on a trial, we still have access to Halp support :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Halp

Become a Halp Leader and earn perks along the way

Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...

319 views 0 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you