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Right now when a ticket is created via email, it seems to include a bunch code before the message. Here is an example:
/* Font Definitions */
panose-1:2 4 5 3 5 4 6 3 2 4;}
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
p.msonormal0, li.msonormal0, div.msonormal0
font-family:"Times New Roman",serif;}
margin:1.0in 1.0in 1.0in 1.0in;}
Is there any way to avoid this? It can make the tickets very cluttered and hard to read.
Looks like our email parser is not handling the HTML of an email very well. We do have a known issue right now for O365 users due to the way those emails are formatted. Are you using O365?
Is this happening on every ticket or just some? Please open a support request and we will look into it, may be a bug.