Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Separate ticket name from first message



I didn't know how to formulate my question better but here's what I mean:

Tickets have name which is the message a user send in Slack but this is not great since they can be quite long and usually starts with "Hello, I have this issue when ..." and then it becomes difficult to look for a ticket in particular. For this reason we are forcing the use of forms with a description field but this time the issue is that users don't see the description field. They only see the title field, which is also the first message of the conversation.

What would be nice is to have a way to set the name of the ticket whatever field I want and the first message of the conversation something else. Or simply to allow users to see another field

Will such thing be possible or even better is there something I'm missing that would solve my problem ?


Thank you :)

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Halp

Become a Halp Leader and earn perks along the way

Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...

310 views 0 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you