Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Separate ticket name from first message



I didn't know how to formulate my question better but here's what I mean:

Tickets have name which is the message a user send in Slack but this is not great since they can be quite long and usually starts with "Hello, I have this issue when ..." and then it becomes difficult to look for a ticket in particular. For this reason we are forcing the use of forms with a description field but this time the issue is that users don't see the description field. They only see the title field, which is also the first message of the conversation.

What would be nice is to have a way to set the name of the ticket whatever field I want and the first message of the conversation something else. Or simply to allow users to see another field

Will such thing be possible or even better is there something I'm missing that would solve my problem ?


Thank you :)

1 answer

Check out the Jira automation rule described here. That sets the issue summary to whatever you'd like, i.e. Halp Request from {{reporter.displayName}}, and puts the user's Slack message in the issue description.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events