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Separate ticket name from first message

Hi,

 

I didn't know how to formulate my question better but here's what I mean:

Tickets have name which is the message a user send in Slack but this is not great since they can be quite long and usually starts with "Hello, I have this issue when ..." and then it becomes difficult to look for a ticket in particular. For this reason we are forcing the use of forms with a description field but this time the issue is that users don't see the description field. They only see the title field, which is also the first message of the conversation.

What would be nice is to have a way to set the name of the ticket whatever field I want and the first message of the conversation something else. Or simply to allow users to see another field

Will such thing be possible or even better is there something I'm missing that would solve my problem ?

 

Thank you :)

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