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How to get the ticket list assigned to oneself

We have been starting to run Halp our organization recently.
Our Agents want to check the tickets assigned themselves because a lot of tickets are created for one day.

Can we make the list assigned to ourselves? In that case, can we do it on Slack?

1 answer

1 vote
Tori Stitt Atlassian Team May 02, 2022

Hey @mika hayashi that's a great question, you can view them in Slack through Assist's App home. 

In Slack, go to your Apps section in Slack>search or select Assist. This will take you to the App home section of Assist. 

Once in Assist's App home, you'll default to a list view of all your active tickets. In the second section from the top, under "Raise a Request". There is a section called "Filter" and to the right, there is a button that says "Filter Tickets". 

 

Screen Shot 2022-05-02 at 10.35.36 AM.png

 

Click on the "Filter Tickets" button and you will get a dropdown option to select which ticket view type you'd like to filter to see. Scroll down to "Assignment" and select "Assigned to me". 

 

Screen Shot 2022-05-02 at 10.21.49 AM (1).png

 

From there, click confirm and the selected tickets will populate in their Assist App home in Slack. 

Hope this helps! 

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