Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,589
Community Members
 
Community Events
165
Community Groups

Trouble installing halp

Hey everyone, a Client is requesting to integrate halp with their slack. I've sent the step by step guide to their IT support team since they are the admins to their slack.

However, we've hit a roadblock.

They sent me a screenshot that and they are unsure how to proceed. Unfortunately the only person in my team that has used halp before is unreachable atm.

the screenshot reads:

"you've tried to create a ticket but your team does not have a triage channel set. You do not have an admin set on your team. please contact support@halp.com to resolve this issue"

First part is pretty straight forwards they have yet to create the triage channel. however

 

how do we set an admin? is the only solution to go through halp support?

thank you

 

1 answer

1 accepted

2 votes
Answer accepted

Hi @Esteban Halabi – yes, since agents don't have permissions to promote other agents to admin, they will need need to reach out to our support team. Once our support team has the account name and the name of the user they can give admin access! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Halp

Become a Halp Leader and earn perks along the way

Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...

322 views 0 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you