Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Since the rebranding of Project to Spaces, all of our automations have been partially failing with "The set fields may be unavailable for this space/type" error. This looks to relate to a custom...
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I’m exploring the Jira Service Management (JSM) APIs to build a chatbot that can create tickets on behalf of users. For example, let’s say a user reports an IT issue such as “Wi-Fi not working.” No...
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We use the incoming mail handler in the Jira to scan the gmail and automatically create the work item in the Jira. However, we have the following error and failed to create the work item: Ignor...
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I’m designing a JSM service request workflow and really like the concept of using statuses like “Waiting for Support” and “Waiting for Customer” to clearly communicate ownership as tickets move back ...
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the above projects should not show in the main portal options
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Hi all, I don't quite understand how the permissions/approvals work in terms of access to a ticket. Say 2 users in the backend is added as an approver to the ticket can they both see the ticket if th...
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Não encontro mais o local para fazer o gerenciamento de usuários do portal. Sou admin e o menu mudou. Não consigo localizar.
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Olá! Gostaria de pedir ajuda para ordenar os grupos prioritários. Atualmente, é possível ordenar as filas dentro dos grupos prioritários, mas não consigo alterar a ordem dos grupo prior...
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We have a user who wants to import CSV files and wanted to find out if there is a specific permission in jira to allow this feature? Is this feature only available in certain jsm or jira projects/bo...
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Whenever a client sends an email to our Atlassian service desk address (e.g., @yourcompany.atlassian.net), a new ticket is correctly created. However, when someone replies to that same email thread, ...
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Let's say I have these object types connected like this: Region - Country - City When a user creates a work item and in here selects a Region, I want to use Automation for searching Assets and find...
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Dear community, I started to integrate JSM to my small company with Free subscription. I have 9 customers who should send 2-5 requests each week in total. When I tried by myself everything was fine,...
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Hi y'all! I've created a new custom field (paragraph type) and a new automation rule in order to get the comment body using {{comment.body}} instruction and that's working fine. The problem occur...
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Hello, We have three admins in our organization, and one of them is the customer contact. How can this role be assigned to another person?Thank you!
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Body: I am using Jira Service Management Cloud and trying to create an Assets dashboard with charts and metrics. However, I am facing two issues: The Object Class dropdown only shows fix...
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We are getting the error as "You've reached your monthly limit for one or more products. Automation usage will reset at the start of the next month" under Automation configured rules. All the automat...
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Previously, queues in JSM could be expanded, i.e., they were then displayed to the right of the sidebar. Previously expanded queues are still displayed in this way. However, it is no longer possible ...
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Jira 'projects' are now called 'spaces'. Is there a chance to change Operations terminology in Jira as there is Operations department and it causes confusion?
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I have done several tests with Subject lines. My ticket Key is "SS-60", the title is "New Test for Email responses" When acting as a customer and replying via email to updates on this ticket I have...
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Hi for our project we would like an simple way to start/stop a stopwatch or something similar to track time manually on a issue. It is especially important this can be controlled manually. I'v...
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Hello, For our use case, Jira Assets is inadequate as a solution for an asset management system and CMDB in many respects. I don't want to go into the specific reasons in detail in this post, as the...
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Hi We are currently implementing Jira SM and one thing we have noticed and something I have not seen in another ITSM platform that you don't differentiate between an Incident and Request by Referenc...
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✅ Body I’m setting up an automation in Jira Service Management (Assets) to send notifications before the warranty expiration of assets. Each asset object has an attribute called "User", which is a ...
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I want to enable chat for Virtual Agent but we do not use Slack or Microsoft teams. What are other options do we have to enable the chat.
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Hi Everyone, I've developed a Groovy script that will run on a schedule in Asset Automation. This script uses IQL to obtain a list of objects and obtain the relevant attributes of the objects....
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |