Halp

I have a queue connected to Jira.  I have edited the Screen in Jira to have only the Fields I'd like the "Create" Screen to have.  However when I invoke the form in Slack, the fields are ...

• halp

Since we moved to Slack Enterprise Grid some of our users are getting prompted multiple times a day to open a ticket via Slack Assist. We have checked and cannot locate a setting that would cause thi...

• assist
• halp
• slack

I'm syncing all my queues back to JSM so all form fields are coming from there. But I can't figure out how to remove or at the very least change the placeholder text so its not doubled up like below....

• forms
• halp
• jira-service-management
• slack

I would like to set a default value for a field A in HALP. I cannot use recipes because the ticket creation fails in Jira as field A is required.

• halp
• jira-cloud
• slack

We leverage the same Queue to allow integration with several slack channels. Because of this, we would like to know which slack channel the ticket was created from.   Is it possible to get thi...

• halp
• jira-cloud
• slack

I've followed the KB article to allow Halp to see/connect to projects in Jira Service Mgmt. However, Halp still can't see any of my projects. Steps taken so far:    - Followed this KB art...

• halp

We are setting up the Slack and Jira integration via Halp and we had the Integration and Recipe setup correctly and we were able to create tickets from slack channel successfully. However, we run int...

• halp
• jira
• jira-software
• slack

Hi guys,   I'm trying to activate a Halp trial.  It adds Atlassian Assist into Slack but, when it asks me to connect using slack, it retuns me: Your Halp installation hasn't been complete...

• halp

We recently purchased a Halp License for Teams and upon checking our Halp Slack, it did not carry over. Is the Halp License for Teams and Slack different from each other? Meaning the two requires two...

• halp
• ms-teams
• slack

Hi community, Are you experiencing the same behavior in Atlassian's feature chat on Jira Service Management? When you want to edit a Recipe and use status transitions, those from Jira workflows are...

• assist
• halp
• slack

When setting up the integration I no longer see the Answers button in slack on tickets created that are sent to Jira. I do not see it mentioned in the documentation https://plz.halp.com/article/2f4...

• halp

Hi. Integrated Slack and halp. When a ticket is assigned to anyone,I want to send a mention notification to the person in Slack.  

• halp

while i am trying to configure the TEAMS app by adding queue in HALP it is not allowing me to do so... below is the error am getting while configuring it. NOTE- already i configured a channel from ...

• halp

We have been starting to run Halp our organization recently. Our Agents want to check the tickets assigned themselves because a lot of tickets are created for one day. Can we make the list assigned...

• halp
• assist
• issue
• slack

We recently started testing a appended disclaimer for all inbound emails from external addresses. There is an email alias that is used for creating tickets and a forwarding rule exists to forward th...

• auto-reply
• email
• halp

Hi,   I didn't know how to formulate my question better but here's what I mean: Tickets have name which is the message a user send in Slack but this is not great since they can be quite long ...

• halp

Right now when a ticket is created via email, it seems to include a bunch code before the message. Here is an example:   <!-- /* Font Definitions */ @font-face     &nb...

• code
• email
• font
• format
• halp
• +2 more tags...

I am working on getting some recipes and auto-replies set up, and would like to use some text formatting to make things look better. Is that an option? I can’t seem to find any info on this.  ...

• format
• halp
• hyperlink
• link
• slack
• +1 more tag...

Hello, When I try to disable or to delete the Halp SLA, there is an error message, but I don't see more details. Where can I find more details about the error, and why wouldn't be possible to disab...

• halp

Hi there- Sorry if this has been asked before, but I couldn't find an answer. Is it possible to edit an SLA in Halp/Assist? I can see only an option to delete existing ones: Thanks,

• halp

Hello, Is it possible to create a ticket recipe with a trigger with two conditions, e.g. where 'field A' = X and 'field B' = Y ? Thanks

• halp

Hi there- The problem is that there are many ticket recipes in the recipe builder. If I could group them, it would make it easier to work with them (e.g. to find them to troubleshoot).  Is it ...

• halp

Hi there- I've done a number of configurations with Halp/Assist, but I don't know if it's possible to manually connect a Halp ticket with an existing Jira ticket. For more details, when users pos...

• halp

How do I know which tcp port maps to a serial port in the device? Assuming then I can do something like: telnet 192.168.1.10 10001 view serial output.... The config looks like show lines CELLDY...

• halp

Hey everyone, a Client is requesting to integrate halp with their slack. I've sent the step by step guide to their IT support team since they are the admins to their slack. However, we've hit a road...

• halp
• integration
• slack