Community resources
Community resources
Community resources
- Community
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- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have created two request types in Jira: Gate 1 Sprint (with Gate 1 Sprint form; mandatory fields are enforced correctly) Gate 3 (with Gate 3 form; mandatory fields are not en...
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Hi, Is it possible in the Jira User Portal to add a Service Announcement or a scrolling banner to notify people about an issue? This would allow, if the issue is a scrolling banner, to click o...
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Hello together, I did some research in the community and internet. But i didn´t found much infos. I also created another thread here, few days before, regarding multiple Support Spaces, Pipelines...
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We couldn’t export your work items Client & Regulatory Reporting - All work - Jira
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Full error: Destination status could not be resolved or does not have a valid transition rule (with current status): (Waiting for customer - 10002) Hello all! I've been getting this er...
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This is with regards to connecting Jira Service Management (AGC) with OKTA via Automation rules utilizing web service calls. Does a static Okta API token (SSWS) would simplify implementation and wor...
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Hello. Our shop has a premium license for JSM Cloud and a subscription to MS Teams. We are in the process of integrating them nativley with no other subscription based apps. We just want to confirm t...
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Hoping somebody can help, because this is a hard dependency for building out our Enterprise Service Desk in JSM. Background: I'm trying to allow users to 'Clone' a JSM request, but present them wit...
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Hi everyone, I’m trying to enhance the usability of the customer portal Requests view in Jira Service Management, and I’ve run into a limitation around filtering. As an admin, I can go to: Setting...
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* Does JSM standalone [where Jira software is not required] cloud/data center both have diff APIs? * Did not find all APIs like Jira, like read all services/request, create/update?
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...f those is true or if all of them are true. What I want is an "and/or" for the Summary and Description containing ABC in them. As it stands, if I select "all true" then both the Password Reset and a...
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I am attempting to access Hybris but i am getting a message displaying could not execute
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I have noticed that the following JQL query: `key = ABC-123` will return issue `BAC-123` if there is no ABC-project but a BAC-project does exist. What query should I use if I only want exact match...
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Environment: Atlassian Data Center (Jira Service Management 11.3.x In the asset, a mandatory checkbox field is used to indicate whether the item is in production or not. I’m able to create a n...
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Hello, in our layout of the Kandan board there are multiple column headers. If I unfold the Support tab for example, it is double (bottom picture). Why is this? If I select specific swimlane, it is s...
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Hello Atlassian Community, we are currently evaluating Atlassian with the goal of using it for external IT support. So far, my overall impression is very positive – the product vision, UI, and capa...
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I’m working with Twilio to build a voicemail flow where a caller leaves a voice message to JSM oncall and I want that voicemail to be sent as an email (ideally with the audio file attached or include...
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Jiraクエリ言語を使用せずに、Jiraサービス管理のサポート履歴をすべて簡単にエクスポートする方法はありますか？
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Hi everyone, We’ve set up an jsm instance for which we need that the end user should upload a CSV/spreadsheet and it has all the data like item name type quantity ... Etc and for each item jsm shoul...
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We recently configured a new JSM instance and migrated several tickets from Salesforce. However, we are now seeing duplicate user accounts, where the same users appear twice with different sets of ti...
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I am interested in learning if others are having issue linking Alerts to JSM incident tickets. Without the ability to have this automatically linked, you have to result to APi workarounds. ...
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Hello Atlassian Team, We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is...
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I created the automation with those orders: 1. Re-fetch work item 2. Else-if: if email domain LinkedIn.com -> edit Source: Linkedin 2. Else-if: if summary/subject contains referred or referral ...
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I have an automation that when a work item is created, an email address is entered into a custom field and then an email should be sent using that email address in the custom field. But I am having a...
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Cannot create a Jira site on a new account. Tried multiple site names, browsers, incognito, mobile, VPN (US), and different networks. Trace ID: 876dbb811e104674bf0c95f1f158a115. Cannot contact suppor...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |