The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi there-
I've done a number of configurations with Halp/Assist, but I don't know if it's possible to manually connect a Halp ticket with an existing Jira ticket.
For more details, when users post a question for the first time, I've configured an integration that creates a Jira ticket that is then linked to the Halp one. In some cases, though, a Jira does exist and I'd like to connect them manually so they stay in sync as well. Thanks
Hey @Carlos Garcia Navarro -- that isn't possible. Assist can only create new Jira tickets, not link to existing ones. You can, however, send tickets created from Jira into Slack via Halp/Assist. That way the ticket will be in the triage channel and in a DM from the requester for follow ups.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I'd be okay if there is no Halp ticket in Halp/Assist, but I can update the Jira ticket from Slack (where the conversation with the requester and others would happen).
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
The best way is to opt into our new integration experience, and its just a little toggle per request type.
Otherwise you need to make 2 recipes per request type.
- When a ticket is created from an integration, RT, create a ticket in halp
- When a ticket is created from an integration, RT, send the ticket to a queue.
I'd recommend opting into the new experience :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Jensen Fleming do you have details on the 'toggle'. I'd like any ticket created in JSM to open a Halp Ticket and notify the Slack Triage channel. Right now I have this working for items coming in from Slack and Intercom, but items coming from email are creating a Slack ticket but not a Halp one.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.