Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,586
Community Members
 
Community Events
165
Community Groups

How to change the Triage Channel

We are new to Halp, and loving it so far.  One issue we have though, is when we set it up we selected a channel for the triage channel that is used for other things.  We wish to change the triage channel now, but can't see a way to do that.  Can anyone confirm how that is possible?  I didn't want to uninstall and reinstall.

1 answer

1 accepted

1 vote
Answer accepted

Hi Bruce,

To use a different Slack channel as a triage channel, simply invite the Assist app to the channel you wish to set as a new triage channel. For that, you can use /invite @Assist command in that Slack channel.

Now you'll have two triage channels - the new one where you've just added the Assist app, and the 'old' one that you don't want to use as a triage channel.

The last step would be to remove the Assist app from the channel you don't wish to use as a triage channel anymore. To do that, simply use /remove @Assist command in channel chat.

Hope this helps!

And how would you do this for teams?

Hi @Leigh Wolf

We're mainly Slack users and I don't have app permission granting rights for Office, but as far as I could tell, once you follow the instructions to install Assist for Teams and set up a queue in Teams, by navigating to that team and going to Manage team -> Apps and by uninstalling the Assist app from the team, this team won't be considered as Triage or Request team anymore. After that, you can repeat the steps to set up a queue to the same or some other team where, during the setup, you'll be asked if you want to use that team as a Request or Triage team.

I'm not 100% sure that will work as I cannot test it on our site, but that's my best bet it will work.

Like Steffen Opel _Utoolity_ likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Halp

Become a Halp Leader and earn perks along the way

Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...

319 views 0 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you