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When using Jira integration do you loose Answers functionality?

When setting up the integration I no longer see the Answers button in slack on tickets created that are sent to Jira.

I do not see it mentioned in the documentation

https://plz.halp.com/article/2f4ix4h0qp-connect-to-multiple-jira-projects

It just says:

"Once you connect a Queue to to a Jira Project, you will no longer be able to edit Halp Fields, Forms, or Statues on that Queue. This is all managed in your Jira Project’s settings and synced back to Halp."

1 answer

1 accepted

1 vote
Answer accepted

Hey @System Admin -- We don't show that button until you have an answer added. Once you create an answer in that queue,  the Choose Answer button will appear :) 

Ah excellent. It was confusing because with the normal Halp triage the answer button shows even without answers set.

I added an answer and sure enough it shows now :) Thanks!

Like Jensen Fleming likes this

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