결재 취소 해주세요.

Question

결재 취소해주세요.

결재 취소 후 메일 부탁드립니다.

Invoice number: ###

[Image removed: Atlassian invoice receipt dated Sep 1, 2026, showing USD 67 paid and USD 0 due. Personal billing and payment information removed for privacy.]

Marc -Devoteam- · Answer

Hi,

Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.

To get this resolved, please follow these steps to create a support ticket:

* Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
* Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
* Under How can we help you?, select Quotes and Plan Changes.
* Under Choose a topic, select Change cloud plan.
* Fill in the details.

If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

Fazila Ashraf · Answer

Hi @장영오

If you are looking to cancel subscription, please refer to https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/