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How to create a browsable, votable feature request portal in the Atlassian Environment?
We would like to set up a portal or forum where employees can browse improvement ideas and vote for what they'd like to see implemented next - similar to Atlassian's own enhancement request project at https://jira.atlassian.com/browse/JSDCLOUD-1743, where anyone can browse issues and click a prominent "Vote for this issue"…
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How do you keep your Jira backlog organized?
Hi everyone! I'm curious how other teams manage their Jira backlogs. When there are too many open issues, it becomes difficult to decide what needs attention first. Do you use a specific workflow or prioritization method that works well for your team?
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Unable to set up Sub-task to Epic time rollup
Hi Atlassian Community, I'm on Jira Software Cloud facing the following issue My Setup: * Hierarchy: Milestone -> Epic → Story → Sub-task Problem - Sub-task time doesn't roll up to Epic Time logged on a Sub-task appears on the Story but never reaches the Epic. Jira's aggregate fields only go 1 level deep, making Epic-level…
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Jira Cloud: Is a truly consistent point-in-time snapshot across multiple projects even possible?
Hi everyone, I've been looking into an interesting architectural challenge in Jira Cloud, and I'm curious how experienced Jira developers and administrators would approach it. Imagine a large organization running 24/7 operations across multiple Jira projects. At exactly 06:00, one team hands over responsibility to another.…
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How to Check Used and Total License Counts in Atlassian Cloud
Regarding Atlassian Cloud, could you please advise whether there is a method to obtain the number of licenses currently in use and the total contracted license count? ■ Background and Purpose We aim to regularly monitor license consumption and proactively detect when usage approaches the upper limit. We plan to automate…
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Not able to paste text in Jira
Pasting has worked until very recently (a few days at most) and I've pasted thousands of times and used Jira for many years. Windows 11. Jira in Chrome. Pasting in other Chrome sites works fine. Tried ctrl shift V and also does not work
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Unable to Access Jira – connect.atlassian.net
Hi Jira Support Team, I am unable to access Jira at connect.atlassian.net. When I try to open the site, I receive an “Access Denied” message. I am using my personal Atlassian account. Could you please help me identify the issue and guide me on how to regain access? this is the error "doesn't have access to Jira on…
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An automation rule that creates stories and subtasks under a Feature (Epic)
Help Create 4 user stories under a feature within the KSNS 2026 project where the Project Type field is updated to PDCA. This feature must not yet have any child issues. Under each of the 4 stories created, there must be two subtasks: Subtask 1 and Subtask 2 The trigger is that the feature’s Project Type field is updated…
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within a single space can we setup 1 or more issue templates that the team could select from when op
i have multiple scrum teams. some teams have per team specific repeating issues (stories) that they execute each sprint as a new instance - e.g. run the weekly report. they want to create different templates available to their team to select from when creating a new story. is this possible? they have been using a dummy…
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Best practices / Templates for tracking Legal Compliance & Company Registration tasks in Jira?
Hi community! Our startup has recently migrated our internal task management to Jira. We are currently trying to build a workflow to track legal compliance, tax deadlines, and company registration processes for our clients in the South Asian region. Currently, our team constantly references external business guidelines…
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How to Clone a Task and Its Subtasks Daily Using Jira Automation?
So I have this automation that used to work in 2025 for cloning a task everyday with its subtasks attached to it. For some reason, the automation stopped working when it comes to the subtasks. The automation creates the task based on the template, but when it clones the subtasks, the parent issue becomes the template, and…
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Standard Template for User Story
I am a product owner and manage an HR data platform. I am currently using Excel sheets for sprint planning. Are there any standard template in Jira we could use to use for sprint planning?
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Novice question: how to roll up time tracking in Epic from children's children
In our Jira cloud implementation, we use the following hierarchy of work: Epic -> Task -> Sub-task The time tracking in these tasks is calculated as follows: Sub-task = (Sum of time logged within Sub-task) Task = (Sum of time logged within Task) + (Sum of time logged within Sub-task) Epic = (Sum of time logged within Epic)…
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How do you manage custom-field sprawl and governance in Jira?
Hi Jira community, I'd like to learn how Jira administrators manage custom fields as their Jira instances grow. Over time, custom fields can accumulate across projects, and it can become difficult to track who owns each field, why it exists, whether its purpose is documented, and when it was last reviewed. I'd appreciate…
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Sync to Custom Fields" writes nothing and the workflow validator doesn't block Done (Jira Cloud, com
Hi everyone. I am trying to block the transition to "Done" in cases where the checklist is not 100% complete. We use the Checklists for Jira | Pro by HeroCoders app. - In the app settings, **"Sync checklists to Custom Fields" is ON**, sync shows 100%, and "Allow multiple checklists per work item" is ON. However, Jira still…
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How to set a field to be read only in an edit screen
Hello All - I have an edit screen where the user is expected to enter information. I have an automation (flow) that uses that information to set the value of another field. The user will then use that information to determine next steps and evaluate what is the appropriate course of action. I don't want someone to be able…
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how to make a field value read only for everyone except admins after creating a ticket.
make a field value read only for everyone except admins after creating a ticket.
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How to block the edition of a work item after transition in a Team Managed Space?
I'm trying to block the ticket edition in a Team Managed Space whenever a ticket transitions to the Done status. I've tried via workflow properties setting jira.issue.editable to false but the work item is still editable. Does this feature work in a Team Managed Space? Is there another possible workaround?
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Dahsboard to show multiple epic health and progress
Hi, I’m looking to create a dashboard in Jira for an executive audience that provides a consolidated view of Epic-level health across an engagement. Specifically, I want to showcase: * Number of Epics that are Completed, In Progress, etc. * Health status of each Epic (Red, Amber, Green) * Percentage progress at the Epic…
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System fields // configuring system field's description
As I’m trying to put what I’m learning into practice, I’ve realized that this information doesn’t seem to be accurate. For example, when it comes to the Assignee field, I can’t configure a description for it.
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How to build a jira epic report with % completion based on issues?
Hi everyone, I’m new to Jira and trying to create a Jira epic report that shows progress based on the number of completed issues within each Epic. For example, I have around 5 epics, and each epic is linked (via the Epic Link field) to multiple stories and bugs. I’d like to generate a progress report that displays %…
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User Condition "is in group or team" Not in Production, Only Sandbox - why?
I created an automation rule in a sandbox project for when an Assignee is updated on any work item, the Team updates automatically based on if that user belongs to any of the native Jira teams. This worked well because the User condition Check to perform → User (Assignee) 'is in group or team' is available. I created this…
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Default comment visibility
We're using Jira Cloud with customers and currently use different projects for keeping internal discussions private. Customers comments will be synced to the internal project but not vice versa. This basically works good despite the fact, that there are two projects. Moving customers and internal staff into a single…
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Unable to add Foxly Priority Score in Card Layout
On the board we like to display the 'Priority Score for Advanced Roadmaps' from foxly on the cards and sort the backlog based on that score. After the latest update on Cloud they moved the card layout to 'View Settings' (I found it) but now I can't find 'Priority Score for Advanced Roadmaps' as an option when searching for…
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Creating a Plan (roadmap) from a Filter
I'm trying to create a Plan/Roadmap from a filter that will allow full hierarchical display (Parent > Epic > Story) as I'm able to see when I create a roadmap from a project. Does anyone have an idea of what JQL query I'd use to create such a filter?