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Can't create a site (new account)

Jira Administrator
March 10, 2026

Hello to everyone! I've just registered for Jira< and trying to create a Site for usage. But receiving this type of error 

I can't even find mail to contact Jira support. image.png

1 answer

0 votes
Trudy Claspill
Community Champion
March 10, 2026

Hello @Jira Administrator 

Welcome to the Atlassian community.

There is not an email to use to contact Atlassian Technical Support. They are contacted by creating a support case through the customer portal. You may not yet be able to create a support case if you have not yet been successful in setting up a site with an app subscription.

What URL are you directed to when you click the contact us link within that message?

There can be a problem creating sites due to the network you are working from. For example, Atlassian no longer supports app subscriptions being created from networks linked to Russia. And I have seen messages about problems creating subscriptions from China.

Are you located in one of those countries?

Jira Administrator
March 10, 2026

I am from Netherlands. And after clicking contact us there nothing happens. It just redirects me on page where I can't even create a ticket or ask for help due to my site crimson-temple.atlassian.net not working, and I can't use It like url because it also not working...

image.png

Trudy Claspill
Community Champion
March 10, 2026

Thank you for that additional information.

I am flagging your post here to raise it to the attention of Atlassian Team Members. Then should respond within 2 business days.

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