How to view the timeline of jira card created through closed?

[Doug Smith]

Am looking to tell when a task or subtask was assigned to an individual and how long before it was resolved or moved to another person.

[Rahul_RVS]

Hi @Doug Smith 

Welcome to the community !!

You can write your own custom solution using Jira Rest API's. However this could be a lengthy and time taking project. Or if you would like to explore a mktplace app for this requirement, you can try out

Time in Status Reports 

With this app you generate time in each workflow status for multiple issues with multiple filter and grouping options. 

With Status grouping feature, can help you define your own issue age time and view the averages of the same. Also the app has 20+ reports to meet a variety of use cases.

I have added the Time with Assignee report which will help you meet your use case.

More details here

Disclaimer : I am part of the app team for this add-on

[Natalia_Kovalchuk_SaaSJet_]

Hi @Doug Smith !

Jira stores the full history of every task, but it isn't so easy to see a clear timeline of who was responsible for the task and for how long. You can open the History tab in the work item and explore the changes. 

Also, I can recommend you try much easier way to see this by using Issue History for Jira (Work Item History) app provided by SaaSJet team.

Using this app you can do the following:

• see every assignee change in the task

• view the exact time when the task was assigned or reassigned

• understand how long the task stayed with each person

• export the data to Excel or CSV 

Using the Excel (Advanced ) export, you can also generate a Field changes duration report, which shows the time difference between selected field changes (for example, assignee updates).

Hope it helps!

[Marc -Devoteam-]

Hi @Doug Smith 

You could use automaton for this in combination with custom fields.

Store the time stamp in a custom field based on an action, and have a rule that calculates the difference.

You would need to use smart values.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ 

[Ravi Sagar _Sparxsys_]

Hi @Doug Smith 

If you are using a JSM project then the native SLA can be used to get these numbers.

Otherwise this information can be fetched using reporting apps. You can check eazyBI or for Time in Status: https://marketplace.atlassian.com/apps/1219732/time-in-status?hosting=cloud&tab=overview

I hope it helps.

Ravi