App is not working for phone - Device unsupported

[Radhika Irkar]

The Jira mobile app is not working on my device. It shows the following message:
“Device unsupported — you can’t use Jira because your organization requires your device to have a hardware‑backed keystore and a security update within the last year. Contact your administrator or use another device.”

This issue started recently; the app was working fine earlier. I need assistance to understand why this requirement is now being enforced and how to resolve it

[Trudy Claspill · Accepted solution]

Hello @Radhika Irkar 

Welcome to the Atlassian community.

As stated in the message you need to contact the administrators of the Jira system you are trying to access.

Here we are a user community. We are users of our own instances. We don't have access to the one you are using.

I recommend that you contact the technical support team within your company about the issue you're encountering.